---
title: How to Request a Migration from Another Web Host to Tarweig?
description: "🌐This guide is also available in Arabic[← اقرأ بالعربية](https://kb.tarweig.com/docs/%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%b7%d9%84%d8%a8-%d9%86%d9%82%d9%84-%d9%85%d9%88%d9%82%d8%b9%d9%83-%d9%85%d8%ac%d8%a7%d9%86%d8%a7%d9%8b-%d9%85%d9%86-%d8%b4%d8%b1%d9%83%d8%a9-%d8%a7%d8%b3%d8%aa%d8%b6/) At Tarweig, we provide a **Free Concierge Website Migration Service** for all new and existing clients moving their services from third-party hosting providers. Our dedicated migration specialists handle the transfer of…"
url: "https://kb.tarweig.com/en/docs/how-to-request-a-migration-from-another-host-to-tarweig/"
updated: "2026-10-11"
category: Getting Started
---

# How to Request a Migration from Another Web Host to Tarweig?

🌐This guide is also available in Arabic[← اقرأ بالعربية](https://kb.tarweig.com/docs/%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d8%b7%d9%84%d8%a8-%d9%86%d9%82%d9%84-%d9%85%d9%88%d9%82%d8%b9%d9%83-%d9%85%d8%ac%d8%a7%d9%86%d8%a7%d9%8b-%d9%85%d9%86-%d8%b4%d8%b1%d9%83%d8%a9-%d8%a7%d8%b3%d8%aa%d8%b6/)

At Tarweig, we provide a **Free Concierge Website Migration Service** for all new and existing clients moving their services from third-party hosting providers. Our dedicated migration specialists handle the transfer of your website files, databases, and emails with **zero downtime**, ensuring a smooth transition to our high-performance LiteSpeed and NVMe hosting platform.

From the moment your hosting service is activated, follow the instructions below to request your complimentary migration.

**Tarweig Service Guarantee:** All migrations are executed by certified system engineers and backed by our **30-day money-back guarantee** and **99.9% uptime SLA**. During the entire transfer process, your existing website remains live and fully operational at your current host.

## Free Migration Inclusions and Policies

Our complimentary migration service covers the following scenarios:

- **Timeframe:** Complimentary migration requests can be submitted at any time within **60 days** of your hosting service activation date.
- **cPanel-to-cPanel Transfers:** We migrate up to **200 cPanel accounts** (including website files, MySQL databases, cron jobs, email accounts, and forwarders) free of charge.
- **Non-cPanel Hosting Transfers:** We migrate up to **10 non-cPanel websites** (files and MySQL databases) free of charge.
- **Email Data Transfers:** We can transfer non-cPanel email accounts via Imapsync tool without losing existing inbox structures or message histories.
- **Domain Name Transfers:** The website migration service transfers hosting data. If you also wish to transfer your domain registration to Tarweig for unified management, follow our [Domain Transfer Guide](https://kb.tarweig.com/en/docs/transfer-domain-name-Tarweig/).

## How the Migration Process Works

1. **Ticket Creation:** Once you submit your request via the Client Area, an automated high-priority ticket is created with our Migrations Department.
2. **Environment Analysis:** A Tarweig migration engineer inspects your source hosting environment, checks server compatibility, and selects the optimal transfer method.
3. **Data Transfer & Restoration:** Our team generates a comprehensive backup, transfers all assets over encrypted channels, and restores your content onto your Tarweig hosting account.
4. **Integrity Verification:** We perform comprehensive database and permission audits, ensuring no files, scripts, or email messages are missing or corrupted.
5. **Preview & Testing:** We configure internal staging endpoints so you can preview and verify your website before changing any public DNS settings.
6. **DNS Cutover:** Once approved, you update your domain's nameservers or A records. Because all data is already live on Tarweig, traffic shifts smoothly with zero service interruption.

## How to Submit Your Migration Request

To initiate your migration, follow these steps:

1. Log in to your **[Tarweig Client Area](https://clients.tarweig.com/submitticket.php)**.
2. Navigate to the **Support** section and click **Submit Ticket**.
3. Select the **Migrations Department**.
4. Provide the required credentials for your current host:
   - Source Control Panel URL (e.g., cPanel, Plesk, DirectAdmin, or custom dashboard).
   - Source Username and Password.
   - FTP or SSH access credentials (if available or required for large non-cPanel sites).
   - The specific domains or websites you want migrated to Tarweig.
   - Any specific notes regarding database requirements, PHP extensions, or scheduled maintenance hours.
5. Click **Submit** to dispatch your request.

**Questions or Special Configurations?** If you have custom server configurations, multi-gigabyte databases, or specific compliance questions, feel free to open a ticket or contact our 24/7 support team via live chat before submitting your migration request.