Resolving Client Area Login Issues #
If you are experiencing difficulty signing in to your Tarweig Client Area, follow these troubleshooting steps to quickly restore access:
1. Check Email Address & Password Accuracy #
- Ensure Caps Lock is turned off.
- Confirm that you are using the primary email address registered with your Tarweig account (not a cPanel email or alias).
- Ensure there are no accidental spaces before or after your email address.
2. Reset Your Password #
If you suspect your password is incorrect, click Forgot Password? on the login page to receive a password reset link.
3. Two-Factor Authentication (2FA) Issues #
- Verify that the clock on your mobile device is accurately synchronized (time drift can cause TOTP codes to fail).
- If you lost access to your authenticator app, use the emergency backup recovery code provided during 2FA setup.
4. Clear Browser Cache & Cookies #
Old cached sessions or corrupted cookies can interfere with login tokens. Try clearing your browser cache or opening an Incognito / Private browsing window.
5. Contact Support for Assistance #
If you still cannot access your account, send an email from your registered address to [email protected] or reach out via our live support chat, and our security team will assist in verifying your identity and restoring access.
