The configuration file is one of the most important file of any script/app installation. This type of file contains your website’s configuration details, such as database connection information and more. The configuration file come in different names and can be located in various locations on FTP, based on the script that you are using. Below…
Q: Do you offer phone support? A: Unfortunately, we do not offer phone support. But instead, we offer 24/7 fast live chat and ticket support. Throughout our experience, we’ve found our ticketing & chat systems are the best solutions for both parties to efficiently manage communication.
Have a question about the ChemiCloud platform? General & Support This section provides answers to some basic general ChemiCloud related questions. Do you provide phone support? Unfortunately, we do not have phone support at this time. However, you can always contact us via our 24/7 Live chat or Ticket System. Do you have an affiliate…
Did you know your computer has DNS cache which stores stores the locations (IP addresses) of web servers hosting websites you’ve previously visited? If the IP address of the web server changes before the entry in your computer’s DNS cache updates, you may find you’re no longer able to access the site, or you may…
If at any time you have any questions and you didn’t find the answers in our Knowledge Base or need technical/billing assistance, please feel free to contact our support team. We’re offering 24/7 Support via: Support tickets (<10 mins First Reply) Live chat (Instant Reply) How to create a ticket in Client Area To create…
Using your computer’s hosts file will allow your computer to override the results of a typical DNS query and instruct your computer to always load your website from a specific server or IP address. This can come in handy after migrations as you might want to test how your website works on a different…
In this tutorial, you will learn how to find and remove large error_log files generated by your scripts, while running from a Linux platform. How to Find error_log Files in Linux List the Error Log files with its disk space usage details: # find . -type f -iname error_log -exec du -sh {} ; type…
This tutorial will explore a list of helpful disk space usage command lines in Linux, with examples of use for each command line. How to find and list files bigger than 100mb in Linux If you wish to find all files over 100M and to see where they are located and what is their size:…
In this article, we will review some useful information about the ping command and how to perform a simple ping test. What is a Ping? Ping is a basic network administration utility (command), similar to traceroute, used to test the reach-ability of a host on an IP network. It works by sending an Internet Control…
What is a Traceroute? Whether you are having trouble connecting to your website or you are experiencing slow network performance, our tech support team may ask you to perform a “traceroute” to make sure there isn’t a connectivity problem between your internet service provider and our server. A traceroute shows the route you take over…
In this tutorial, we are going to show you a simple way to redirect your primary domain to a subfolder on that domain. For the purposes of this tutorial, it will redirect to a subfolder at /blog. This is useful if your WordPress blog is installed to a subfolder and you want the main domain…
If your website runs on PHP and you need it to send email, order confirmations, password resets, contact-form notifications, or account alerts — PHPMailer is the most popular and dependable library for the job. Instead of relying on PHP’s built-in mail() function, which is unauthenticated and frequently lands in spam folders, PHPMailer lets you send…
The DIG command is a tool for querying DNS nameservers for information about host addresses, mail exchange servers, nameservers, and other related information. This tool can be used from any Linux/Unix or macOS operating system. The most typical use of the dig command is to simply query a single host. In this KB article, we’ll…
In this short article, we will show you how to view E-mail message headers for different Webmail applications such as Horde and Roundcube. But first, let’s find out exactly what a message header is, shall we? General information The E-mail header is the source information (or source code) encapsulated within an E-mail message, which contains…
We want to keep you informed about what’s going on around here at ChemiCloud, which is why we’ve made it simple for you to stay informed with the Status Page. Anytime we’re encountering a service interruption, or want to let you know about upgrades or maintenance to our servers, we’ll post a message on the…
which is a Unix command used to identify the location of executables. The command takes one or more arguments; for each of these arguments, it prints the full path of the executable to stdout that would have been executed if this argument had been entered into the shell. which helps to locate a command, it…
While being a ChemiCloud customer, you will have multiple ways to get quick answers to your questions even without having to contact our support team. When you have questions or want to learn more on a specific topic, you can use the search function in our public Knowledge Base. As you type, relevant articles containing…
In this short article, you will learn how to reset your cPanel password. If you’ve ever had to reset your password for Netflix or similar, you’re probably familiar with this process. cPanel is not that much different, and might even be easier than some password resets. The reset password process in cPanel works by sending,…
In case you have just changed the DNS for your domain to ours, and for some reasons, your internet service provider still sees cached DNS results after flushing your DNS, you can take advantage of Opera’s free VPN which will provide you with a static IP Address. Their free, built-in VPN requires no subscription, payment,…
Telnet is a network protocol and a telnet client application allows you to connect to servers using Telnet protocol. Telnet is mainly used for remotely managing some devices, like network hardware. Telnet was designed to be used via a command-line interface. This Knowledgebase article will cover how to use Telnet. How to use Telnet Telnet…
Regrettably, Denial of Service (DoS) and Distributed Denial of Service (DDoS) attacks are common all over the Internet. Even with how common they are, most people don’t know what actually constitutes a DDoS attack. That said, what is a DDoS, or Distributed Denial of Service attack, how does it work, and how does it affect the…
If you host your domain at Cloudflare or use their subscription services, it can be very helpful to add another user or two to your Cloudflare account. Here are some examples of why you may want or need to do this: You are hiring an Admin or Tech Support to help you with administering your…
Need to save a conversation for later? This quick tutorial will show you how to quickly request a chat transcript and have it sent straight to your email. It’s a simple, efficient way to keep track of your important discussions with our team! Click on the hamburger menu in the top right side of the…
If you’ve ever built your website, you may have heard of a robots.txt file and wondered, what is this file for? Well, you’re in the right place! Below, we will review this file and why it’s crucial. What is a robots.txt file? First of all, the robots.txt is nothing more than a plain text file…
Sometimes, speed and connectivity problems can be related to latency or a ‘bad hop’ on the route to the server to which you are connecting, or the site you’re attempting to visit. There are a number of ways to determine what the cause of this is, but one great place to start is An MTR…
Available with all SiteGround plans, Collaborators features allow you to easily provide access to your website(s) to a designer or developer. As the account owner, you will remain in control with full privileges to add access to the account and the Billing part. Looking for a SiteGround alternative? 👀 Join the growing club of happy…
If you need to grant someone access to your HostGator account—whether it’s a developer, a team member, or the ChemiCloud Support team for a website migration—HostGator allows you to assign user roles with specific permissions through the Customer Portal. Below, we’ll walk you through the process step-by-step. Understanding User Roles HostGator supports three types of…
If you’re looking to grant someone access to your Bluehost account—whether it’s a developer, a support technician, or a migration team—you can do so easily by adding them as a user with specific permissions. This guide walks you through the exact steps to delegate access securely using Bluehost’s User Roles & Permissions feature. Why Delegate…
If you need assistance from our team, you can securely grant access to your Hostinger account without sharing your login credentials. This Knowledge Base article will show you how to delegate access to your Hostinger account By adding [email protected] as a collaborator, our team can review your setup and assist you faster while keeping your…
When you migrate a website to a new host, it’s crucial to preview it to ensure everything is working as expected before you update the NS (Name Server) records of your domain. This tutorial guides you through creating a temporary URL in cPanel using the Website Preview tool. 1) Log into cPanel. 2) Click the “Website…